‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline could hardly be considered an clear candidate for online content feeds.
Yet the brand’s emergence as a TikTok talking point has thrust it into the lead of an advertising revolution, where major corporations are spending big on content creators and devoting less capital to promoting products in legacy broadcasters.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have chronicled its broad application in “life hacks”.
Hailed as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for noisy doorways. It has even been deployed to stop the scourge of snack dust adhering to hands.
Capitalising on the Conversation
Noticing its viral resurgence, strategists within the corporation enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were validated. So too were ideas it could extend fragrance and rejuvenate purses. Proposals that it might whiten teeth or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. However, this online trend has led decision-makers to turbocharge spending on content creators.
This monitoring of online platforms to guide corporate planning has been termed “social listening”. Unilever's CEO, newly named, has stated the intention is to spend half of its colossal advertising budget on social media content.
Evolving With Audience Behavior
A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said participating on platforms “without spoiling the atmosphere” was crucial.
“How do brands authentically become part of the conversation? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these groups seem specialized, however, they are large.
“Having your brand advocated by other people, talked about by other people, that is how you can build trust and relevance. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
The strategy reflects seismic changes happening in audience habits, with younger consumers allocating more attention to digital networks than television, magazines or radio.
The shift is reflected in drops in TV and print advertising. In the UK, commercial funding for primary networks have dropped substantially in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to boost their products.
A commercial director at a major talent agency said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Marketing investment on the creator economy is growing fourfold quicker than the media industry overall. In the US, it has over doubled since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Despite the huge changes, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”